FAQ

What currency are the prices do I see in the site?

All prices are in your local currency!

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-4 days print and production time for your order to ship out, average shipping times are 4-13 working days(working days are Monday to Friday, excluding holidays)
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@CoverMySofa.com

Please note that there are a handful of countries that can take longer.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged(if there is any other reason we will advise). We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please Include your full name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships though. If the item is already sent please use our easy return system to get a full refund, our customer service team will help you with this.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in the incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@CoverMySofa.com

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GBP(or converted to your home currency), which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order
arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your local customs office.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@CoverMySofa.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.